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Privacy Policy

Privacy Policy — AquaSnap (aquasnap.in)

Last updated: 27/09/2025
This Privacy Policy explains how AquaSnap ("we", "us", "our") collects, uses, discloses and protects your personal information when you use our website aquasnap.in and related services.

1. Information We Collect

We collect information you provide directly and information collected automatically when you visit or transact on our site.

1.1 Information you provide

  • Name, email address, phone number, shipping & billing address.
  • Order details (products purchased, quantity, price), payment references (not full card details), invoice details.
  • Service requests, warranty claims, support messages.

1.2 Information we collect automatically

  • Device and browser information (IP address, user agent).
  • Analytics data (pages visited, referral URL, time on page).
  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, manage shipping and returns, and provide customer support.
  • Enable payment processing (via payment gateways like Razorpay / PayU / other partners).
  • Send transactional messages (order confirmations, invoices, service reminders).
  • Improve our website, personalize your experience, and perform analytics.
  • Send marketing communications only if you opt-in; you may opt-out anytime.

3. Sharing & Disclosure

We may share your information with:

  • Payment processors and banks for payment authorization and settlement.
  • Logistics partners for delivery and installation services.
  • Third-party service providers (hosting, analytics, email delivery) who operate under contract and only process data on our behalf.
  • Legal or regulatory authorities when required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze site usage, and serve personalized content. You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

5. Payment & Security

We do not store full card details on our servers. Payment processing is handled by trusted third-party gateways (e.g., Razorpay, PayU). We use industry-standard security measures (TLS/HTTPS) to protect data in transit and follow recommended practices to secure stored data.

6. Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, or resolve disputes. Typical retention periods include:

  • Order & transaction recor